FAQ

Models and fit

How do I find my phone or AirPods model?

For iPhone: open Settings, go to General > About, and look at Model Name. For AirPods: open Settings, tap Bluetooth, then tap the info button next to your AirPods name. You can also find the model printed inside the AirPods charging case lid. We’ve put together a step-by-step model guide if you need more help.

Can I use the same magnetic art plates on different cases?

Yes, as long as the cases are made for the same phone model. A plate for an iPhone 16 Pro fits any QUELVANI iPhone 16 Pro case. Plates are not interchangeable between different phone models because the camera cutouts and dimensions vary.

Does a case come with a plate fitted?

Yes. Every art phone case ships with one magnetic art plate already fitted in the frame. Magnetic art plate sets (sold separately) contain two plates and a microfiber sleeve, but no case.

How does the plate stay in the case, and how do I swap it?

The plate sits in the polycarbonate back frame and is held by magnets on the reverse. To remove it, press gently on one corner until the plate lifts out. Slide a new plate in and it clicks into place.

Do the cases work with wireless chargers and MagSafe?

Magnetic card wallets and grip stands are compatible with MagSafe (iPhone 12 or later, or a MagSafe-compatible case required). For wireless charging through a case, remove the plate, wallet or grip if your charger has trouble. We have not tested every charger, so we can’t guarantee compatibility with all models.

Plates and magnets

Are the paintings on the plates real paintings?

The designs are based on twenty original works of art created for QUELVANI and owned by QUELVANI. The artists used gouache, oil, impasto, watercolor and ink, acrylic, linocut, layered paper, etching, marbled paper and mixed media. What you see on the plates and cases are high-quality printed reproductions of those paintings.

Will the magnets affect my cards or medical devices?

The magnetic art plates, wallets and grips contain magnets. Keep them at least 6 in (15 cm) away from pacemakers and other implanted medical devices. Keep magnets away from bank cards with magnetic strips and mechanical watches, as they may cause interference or damage.

Does the case protect my phone if I drop it?

We have not drop-tested our cases, so we make no drop-protection claims. The cases have raised lips around the screen and camera to help protect those areas when the phone is placed face-down. The TPU bumper and polycarbonate frame provide everyday coverage, but we can’t guarantee protection from drops or impacts.

Orders and payment

Which currency will I pay in?

The currency follows your delivery country: USD for the United States, GBP for the United Kingdom, EUR for Germany, Austria, Netherlands, Belgium, Luxembourg, France, Ireland, Finland, Italy, Spain and Portugal, DKK for Denmark, SEK for Sweden, NOK for Norway, and CHF for Switzerland. Each currency has its own fixed prices set by us. You can change your delivery country in the site header.

Is the price I see the final price?

For delivery addresses in Mississippi, we add Mississippi sales tax (7%) at checkout. For other US states, no sales tax is currently added. Outside the United States, the price you see is what we charge, but import VAT, customs duty or carrier handling fees may apply when your parcel crosses a customs border. These charges are not included in our prices and are paid by the recipient. See our shipping page for more details.

What payment methods do you accept, and is it secure?

We accept the payment methods shown at checkout (card payments and PayPal when enabled). Card details are handled by PCI DSS certified payment providers over HTTPS. Card numbers are never stored on our servers. Payment is taken when you place your order.

Do you offer discount codes?

No. We do not run promotions or accept discount codes.

Shipping, taxes and duties

How much does shipping cost, and how long does it take?

We charge one flat tracked rate per order: United States $6 USD (3–7 business days after dispatch), United Kingdom £6 GBP (5–10 business days), Eurozone countries 8 € EUR (5–10 business days), Denmark 59 kr DKK (5–10 business days), Sweden 89 kr SEK (5–10 business days), Norway 89 kr NOK (7–12 business days), Switzerland CHF 9 (7–12 business days). We dispatch within 1–3 business days (Monday to Friday, US federal holidays excluded) after payment. These times are estimates. Full details on our shipping page.

Will I get a tracking number?

Yes. Every order is tracked. You’ll receive a dispatch email with a tracking link once your order ships.

What if my parcel is lost or damaged?

If tracking shows no movement for more than five business days after the last scan, or if your parcel arrives damaged, email us at support@quelvani.com with your order number and photos. We’ll trace the parcel or send a replacement or refund.

Returns

I ordered the wrong phone model. Can I return it?

Yes. You have 30 days from delivery to return unused items in original condition and packaging. Ordering the wrong model yourself counts as a change of mind, so you pay the return shipping cost. Email us first at support@quelvani.com and we’ll send you the return address. You’ll receive a refund to your original payment method within 14 days of us receiving the return.

What is the 14-day withdrawal right in the EU and UK?

Consumers in the EU, EEA and UK have a statutory right to withdraw from the contract within 14 days of receiving the goods, for any reason or none. You can declare your withdrawal by email, letter, or using our electronic withdrawal form. Send the goods back within 14 days of your withdrawal. You pay the direct cost of return. We refund all payments including standard shipping costs within 14 days of receiving the goods back. Full terms on our withdrawal page.

What if the item is faulty or you sent the wrong thing?

If an item arrives faulty, damaged, or we sent the wrong item or model, email us at support@quelvani.com with your order number and photos. We pay the return costs and will repair, replace or refund. Consumers in the EU have the 2-year legal guarantee of conformity (Denmark: 2-year reklamationsret, Sweden: 3-year reklamationsrätt). UK consumers have rights under the Consumer Rights Act 2015. US customers keep their rights under state law, including implied warranties where they apply.

Can I cancel my order before it ships?

Yes. Email us at support@quelvani.com before dispatch. There’s no charge and you’ll receive a full refund.

The company

Who runs QUELVANI?

QUELVANI is a brand of WOODLAND Clothing Inc, a corporation registered in the State of Mississippi, United States. Our business address is 118 Ruby Ave, Hattiesburg, MS 39401, United States. You can read more on our legal information page.

How do I contact customer service?

Email support@quelvani.com or call +1 292 262 7144. We reply to emails within two business days.